Returns & Exchanges
At Baby & Kids Furniture Warehouse, we want you to be confident in your purchase. This policy explains our return, exchange, final sale, and special-order rules.
1. Eligible Returns
Eligible in-stock items may be returned within 7 days of delivery or in-store pickup for exchange or store credit only.
To be eligible, the item must:
- be unused
- be in original condition
- be in its original packaging
- include the original receipt or gift receipt
Returned items are inspected upon receipt. If an item is not returned in original, resalable condition, we may refuse the return or exchange.
2. Receipt Requirement
For change-of-mind returns or exchanges, a receipt or gift receipt is required.
For online orders returned in store, please bring a copy of your order confirmation or receipt so we can process your request.
3. Exchanges
Exchanges are processed as a new order. We will apply the value of the approved returned item as store credit toward the replacement item, and any price difference will be charged or credited accordingly.
4. Final Sale Items
After the 7-day return window, all items are final sale.
The following items are also final sale and cannot be cancelled, returned, exchanged, or refunded, except where required by applicable law:
- clearance items
- floor models
- special orders
- pre-order items
- furniture
- breast pumps and breast pump accessories
- bath tubs and bathing accessories
- mattresses and mattress covers
- any other item marked “Final Sale” on the product page, in store, or at checkout
5. Shipping Fees and Return Costs
Original shipping charges are non-refundable.
Unless otherwise required by applicable law:
- return shipping and transportation costs are the customer’s responsibility
- customers are responsible for bringing eligible return items back to our store
- customers are responsible for bringing warranty items to our store or designated service location for inspection, repair, or replacement
Baby & Kids Furniture Warehouse is not responsible for third-party costs incurred to return, transport, assemble, disassemble, or reinstall a product.
6. Special Orders and Pre-Orders
Special order, pre-order, and furniture items are final sale and cannot be cancelled once ordered.
Special order items are products not regularly stocked in our inventory and ordered specifically for you.
Before your order is placed, we will advise you of the estimated lead time. All lead times are estimates only and are not guaranteed. Delays caused by suppliers, manufacturers, shipping carriers, or backorders may occur, and Baby & Kids Furniture Warehouse is not responsible for those delays.
When your order arrives, we will notify you by phone or email using the contact information provided at checkout.
7. Damaged, Defective, Incorrect, or Not-as-Described Items
This policy applies to voluntary / change-of-mind returns. It does not limit any rights you may have under applicable consumer protection laws.
If you receive an item that is:
- damaged on arrival
- defective
- unsafe
- incorrect
- or not as described
please contact us promptly with your order number, description of the issue, and photos if available. We will review the issue and work with you on the appropriate remedy in accordance with applicable law.
For customers in Quebec, legal warranties may apply.
8. Warranty Claims
Where a product is covered by a manufacturer’s warranty or seller warranty, warranty service may be handled through repair, replacement, parts service, manufacturer review, or another appropriate process depending on the product and issue.
Any manufacturer warranty is separate from your rights under applicable law.
9. Contact Us
For return, exchange, or warranty questions, please contact:
Baby & Kids Furniture Warehouse
2673 Steeles Avenue West
Toronto, Ontario M3J 2Z8
Email: Info@babywarehouse.ca
Phone: 416-288-9167
10. Policy Updates
We may update this policy from time to time. The version posted on our website at the time of purchase will apply to your order, subject to any non-waivable rights under applicable law.